ShadowStack

Refund Policy

Last Updated: June 6, 2025

30-Day Money-Back Guarantee

ShadowStack offers a 30-day money-back guarantee for all new subscriptions. If you're not satisfied with our service for any reason, you can request a full refund within 30 days of your initial purchase.

Eligibility for Refunds

To be eligible for a refund:

  • The refund request must be made within 30 days of the initial subscription purchase
  • The request must be submitted through our official support channels
  • You must provide your account information and reason for requesting a refund

Refund Process

Once we receive your refund request, our team will review it and process it within 5-7 business days. Refunds will be issued to the original payment method used for the purchase.

Please note that processing times may vary depending on your payment provider. It may take an additional 5-10 business days for the refund to appear on your statement.

Exceptions

The following situations are not eligible for refunds:

  • Requests made after the 30-day period has expired
  • Subscription renewals (only initial purchases are eligible)
  • Accounts that have violated our Terms of Service
  • Accounts with excessive usage significantly beyond normal patterns

Cancellation Policy

You may cancel your subscription at any time through your account settings or by contacting our support team. When you cancel:

  • Your subscription will remain active until the end of your current billing period
  • You will not be charged for future billing periods
  • No partial refunds are provided for the unused portion of your current billing period (unless you're within the 30-day money-back guarantee period)

Annual Subscriptions

For annual subscriptions, the 30-day money-back guarantee applies from the date of purchase. After this period, we do not provide prorated refunds for the unused portion of your annual subscription if you decide to cancel.

Contact Us

If you have any questions about our refund policy or would like to request a refund, please contact our support team at:
support@shadowstack.com

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