Privacy Policy

Last Updated: June 6, 2025

1. Introduction

ShadowStack ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cybersecurity monitoring service.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address, password)
• Billing information (credit card details, billing address)
• User-provided keywords and monitoring targets
• Communication preferences

We also automatically collect certain information when you use our service:

• Log data (IP address, browser type, pages visited)
• Device information
• Usage patterns and preferences

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send notifications, alerts, and updates
• Respond to comments, questions, and requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention period depends on your subscription tier:

• Basic tier: 7 days
• Pro tier: 30 days
• Enterprise tier: 90 days

5. Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no security system is impenetrable and we cannot guarantee the absolute security of your data.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate information
• Deletion of your personal information
• Restriction of processing
• Data portability
• Objection to processing

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
privacy@shadowstack.com